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Who Plays the Heavy?

“When you have a rogue participant in the audience, who should deal with this individual – the event planner, the presenter or should it be someone else?” In other words, who should play the heavy? [...]

As We Open, So We Close

The meeting attendees are on the edge of their seats. They’ve gathered from across the country and the energy in the room is palpable as the opening keynote speaker, a well known celebrity, strides confidently onto the stage basking in the welcoming applause. [...]
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